Thank you for shopping with us at CARMEN LIU.
We are happy to accept returns for any part of your order within 30 days for full-priced items and within 14 days for any sale items from the delivery date of the parcel as shown on your order tracking.
Please ensure your item(s) are eligible for return below and then complete a returns request for your order click here.
You can choose to exchange an item for an alternative size or colour, or a refund.
Exchanged goods are sent out free of charge.
Due to hygiene reasons only unopened items with their security seal intact are eligible for return. Any returned items that have been opened will be disposed of.
If you have received an incorrect or damaged item please contact us within 14 days of receipt of the parcel to obtain either a refund or a replacement click here. Please take a picture of any damage as we may ask to see this.
Please ensure packages are sent on a tracked service.
Please ensure you obtain proof of postage. All returned goods remain the responsibility of the customer until they arrive at Carmen Liu.
Customers are responsible for the cost of returns.
Please note we do not refund any shipping charges applied to your original order should you choose to make a partial or full return.
Please allow up to 14 working days for us to process your return once we receive the parcel.
If you have any questions about returning your goods please contact us click here.
STEPS TO COMPLETE YOUR RETURN
- Before returning any goods to Carmen Liu, please ensure your item(s) are eligible for return above and then complete a returns request form for your order click here. Please wait for your return to be approved.
- Complete the exchange/return form received with your original order and place it back in the parcel.
- Stick the address label received with your original order on the outside of the package and send it back on a tracked service.
- If goods are returned from outside of the UK, please mark the box 'returned goods'.
- Goods must be received back to our office in their original condition, please ensure the goods are packaged securely.
- Once the return is received allow up to 14 working days for us to process your exchange order or refund.
Updated 29th March 2023, applicable on all orders from this date.
Modified 12th May 2023.