Shipping Policy

We offer worldwide delivery from our London warehouse, using reliable tracked services to ensure every order arrives safely and on time.

DISPATCH TIMES

Orders are typically dispatched within 1–2 working days, though we always aim to dispatch on the same working day if placed before 12 noon (UK time). During peak periods, dispatch times may be extended slightly, but we will always communicate any delays.

DELIVERY SERVICES

United Kingdom

We ship via Royal Mail:

• Standard: 2 working days
• Express: Next working day

All UK orders are fully tracked.

Europe

• Royal Mail delivery aim: 3–4 working days
• UPS express options: 1–5 working days, depending on service and location

Please note: EU orders are now subject to customs duties following Brexit. All import charges are the responsibility of the customer.

United States

Due to recent changes in U.S. import regulations, all goods entering the United States are now subject to duties, regardless of value or origin. To ensure smooth delivery, all U.S. shipments are sent Delivered Duties Paid (DDP), meaning applicable duties and import fees are paid at checkout and handled directly by the carrier.

Delivery aims:

• Royal Mail: 3–4 working days
• UPS: 1–5 working days, depending on selected service

Rest of World

We offer both Royal Mail and UPS options depending on the destination. Delivery aims are typically:

• Royal Mail: 3–4 working days
• UPS: 1–5 working days

TRACKED SHIPPING

All delivery options are tracked as standard, ensuring a premium and reliable service across all destinations.

SHIPPING COSTS

Shipping rates vary depending on destination and courier. Full options and pricing are displayed at checkout.

We also offer free shipping when you spend over the following amounts:

• UK – Over £70
• EU – Over €175
• USA – Over $175 USD
• Canada – Over $250 CAD
• Australia – Over $275 AUD
• New Zealand – Over $175 USD
• Select Asia & Middle East countries – Over $175 USD
• Georgia & Kazakhstan – Over £150
• Rest of World – Over £150

ADDITIONAL INFORMATION

• We ship to PO Boxes using Royal Mail only (UPS does not support this).

• If you need to change your shipping address, please email us as soon as possible. While we’ll do our best to accommodate changes, we cannot guarantee updates if your parcel has already been processed.

• We do not split shipments. If an item in your order is delayed or unavailable, we will contact you before dispatch.

• We reserve the right not to ship to certain countries due to customs or carrier restrictions.

• For all international orders, import duties and taxes are the responsibility of the customer, unless stated otherwise (e.g. DDP for U.S. orders).