Shipping to the U.S. – What You Need to Know
From 29th August 2025, a new U.S. Executive Order on import tariffs came into effect. As a result, all goods entering the United States, regardless of value, are now subject to applicable customs duties. To ensure a smooth delivery experience for our U.S. customers, we’ve implemented a Delivered Duties Paid (DDP) system for all shipments.
What is DDP?
DDP means any required duties and import fees are calculated and paid at checkout. This ensures:
- No surprise charges upon delivery
- No delays at customs
- Faster, fully-tracked shipping
We’ve made this change to keep your shopping experience simple, transparent and uninterrupted.
Why is this happening now?
This is in response to recent changes in U.S. customs regulations, affecting how parcels are processed and taxed upon entry. From 29th August 2025, using Royal Mail to ship to the United States requires all duties to be paid upfront.
To maintain a consistent and reliable process for all customers, regardless of the courier used, we now apply the DDP model to all U.S. orders, whether sent via Royal Mail, UPS, or any future shipping partners.
Will I see duties at checkout?
Yes, any applicable U.S. import duties will be clearly shown as part of your total at checkout. These are paid directly to the carrier to allow your parcel to clear customs without delay.
What does this mean for returns?
If you decide to return an item, any duties paid at checkout are non-refundable, as these are collected on behalf of U.S. customs. You will still receive a full refund or exchange for any returned product(s), in line with our usual returns policy.
